Our Technology Infrastructure team engineers and operates the foundational technology platforms that power all of the firm’s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

What you’ll do

• Install, configure, update, and maintain Windows operating systems and software
• Troubleshoot and resolve issues related to Windows OS, applications, and hardware
• Utilize SCCM and Intune for advanced device management, monitoring, and policy implementation
• Develop, deploy, and manage complex software packages and configurations
• Develop custom scripts to automate installation, configuration, and maintenance tasks
• Employ JAMF management and configuration of Apple devices
• Integrate and support Mac OS devices into a predominantly Windows-based network
• Offer high-level technical support to end-users for both hardware and software issues
• Collaborate with team members on implementing new technologies and improving IT infrastructure
• Document technical procedures, user guides, and best practices

What’s required

• Bachelor’s degree with a concentration in Technology, Computer Science, related discipline or commensurate experience
• 5+ years experience in Windows and MAC operating systems and associate desktop and laptop hardware, with extensive experience managing SCCM and Intune
• Extensive experience in application packaging and scripting (Powershell, VBScript)
• Experience using PatchMyPC in desktop environments (including virtual)
• Experience with JAMF, Active Directory, GPO, WMI, and SSO
• Strong problem-solving, collaboration, analytical, and communication skills
• Ability to prioritize and lead the team to troubleshoot complex issues across the entire firm, provide root cause analyses, and make recommendations to mitigate future risk
• Ability to maintain composure and focus in a fast-paced environment
• Be flexible to work on a broad range of issues, tasks and occasional weekend work/on call rotation as required
• Commitment to the highest ethical standards