JOB DETAILS

Role Description

We are seeking a Windows Server Administration - QRM Support Engineer to help implement key risk management initiatives on the Quantitative Risk Management (QRM) Analytical Framework and provide post go-live support. This person will be the single point of contact between the business users and internal IT groups, as well as between the Systems Integrator and the firm.

Role Objectives

Windows Server administration, investigation and troubleshooting of application issues, and to provide support to application managers and developers.

Assess and identify appropriate changes and make recommendations for implementation

Configure all QRM applications and liaise across IT domains to deliver QRM including but not limited to infrastructure engineering, database, security, and operations support.

Periodically validate the environment through diagnostic tests.

Provide day to day support of the QRM environment including troubleshooting system and integration operation with other IT teams and with the vendor, applying periodic patches, reporting requirements, ad-hoc requests from business and production system support.

Continuously reviews opportunities for improvement in how QRM platform is leveraged and brings best practices to the forefront.

Must be able to produce detailed system requirements specifications, data flow diagrams, test plans, swim lane and process diagrams using standardized documentation methods

Ensure that proposed solutions comply with the company’s technology direction.

Ensure compliance with company’s change and security policies.

Work closely with development teams (internal and external) in the creation and validation of user interfaces and functional/non-functional requirements.

Provide general technical support for QRM system and user training

Late night production support and weekend implementation work will be required

Qualifications and Skills

3+ years’ of professional experience supporting and administering Windows environments

Experience working with SQL, writing SQL scripts and querying

Technical understanding of QRM and/or other ALM platform concepts and general module functionality would be helpful

Ability to clearly describe end-to-end business processes and the key integration points, work cross-functionally across different business processes within an organization, and knowledge of challenges faced by implementation teams

Strong analytical, written, and verbal communication skills

QRM implementation experience a plus

Project Management skills, including Agile methodology, a plus