We are looking to hire a desktop support engineer to provide technical support for users of our automated and manual trading environments, which include a mix of in-house and third party applications. Technology is central to our business, and you’ll play a crucial role in making sure we can meet our trading objectives.

Strong interpersonal skills and the ability to analyze and deconstruct technical problems will be needed as you work with our Linux, Network, and Cybersecurity administration groups to monitor systems and troubleshoot problems in real-time. You’ll also work closely with the IT Engineering team to manage our entire IT infrastructure. 

A large part of this role is technical problem-solving. The right person will listen patiently to the end-user as you diagnose, troubleshoot, and resolve issues at the desktop, server, and network levels. The feedback loop on resolving issues is immediate and gratifying.

This position sits within our IT Operations group, a team of engineers who monitor and manage a mixed environment of Linux and Windows across a physical/virtual computing landscape spanning three continents. Our decisions have a real and immediate impact on our colleagues as they focus on their daily work.

This role will require you to perform some physical labor, including lifting things up to 40lbs. 

What we look for:

• Service minded attitude; an eagerness to help users accomplish their goals.
• Solid foundation in information technology and networking principles.
• Technical strength in networking, programming, or system administration.
• Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment.
• Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems.
• Experience in diagnosing, troubleshooting, and resolving technical issues at the desktop, server, and network level.
• Ability to analyze and deconstruct technical problems.
• Clear, concise, and empathetic verbal communication skills.
  Excellent written communication skills, including documentation of technical procedures and maintaining knowledge base articles for both users and fellow engineers.
• Ability to support a diverse, technical end-user environment.
• Willingness to occasionally work out-of-hours, e.g. for evening desk moves or weekend work.
• Familiarity with the Linux operating system and computing environment would be a bonus, but is not required to be successful in the role.
• Technical strength in programming or scripting for the Windows platform, especially Powershell, would be a bonus, but is not required to be successful in the role.